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When I took over the team, they were hitting about 50% of their individual and team targets on average.Leading the team to increase membership sign ups and improve member engagement.Maximise all sales opportunities in-store through timely implementation of TCS promotions, offers and marketing initiatives.Resolving all client complaints quickly and effectively.Ensure all staff provide the highest level of customer service.Ensure all sales related policies and procedures are maintained.Driving team performance through effective communication of TCS vision and goals, and leading by example.Dealing with all aspects of store management – recruiting, training, HR/operations, merchandising/visual, collating and analysing data, reporting to head office and making data driven decisions.Managing this busy city-centre store with a team of 12.Store Manager – The Chocolate Shoppe (TCS), Derby I am looking for a new opportunity due to relocation.In my previous role, my creative ideas led to an impressive increase in sales and enquiries, whilst my management skills led to a substantial reduction in staff turnover.Over the same period we have exceeded our store targets every month and our store is currently ranked #4 th for sales of 170 stores nationwide.I have led a team of 12 for the past 3 years, taking them from hitting around 50% of their individual and store monthly targets at the start to hitting or exceeding target every month consistently for the past 29 months.My focus on driving store sales, increasing profitability and maximising performance has led to impressive results.I have proven myself to be a highly capable leader with the ability to manage and motivate a team to secure consistent high performance.I am an established Store Manager with 5+ years of strong experience, 3 of which have been spent in a seasonally busy environment.

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